FAQ's
Order Tracking
You can add the items to the cart & keep it ready for placing an order, but if you don’t purchase within 1 day then your cart will be empty automatically. However, if you want to save items for future purchases, you can wish-list them to keep them handy.
To make a purchase, sign up on our website, browse & choose products, and add them to the cart to proceed. Check out from the cart further & follow further steps, provide shipment details & payment details, and complete the purchase.
No, we only ship products within India & the orders taken are delivered to Indian pin codes & addresses.
You can visit the “Order History” tab on your account to track all the details regarding your previous orders.
We strive hard to process your order at the earliest possible, however, it will take us 2-3 business days to process your order before shipping.
You cannot make alterations to your orders placed as we would have started working on the order. However, you can place another order or cancel the current order.
You can track your order from a unique tracking number you receive on your every order. You can either track your order on our website or the courier’s tracking portal.
Yes, you can change the shipping address on the orders placed, but make sure you change it before the order shipment happens on our end.
You can cancel your order only until the dispatch of the product. If the product is dispatched, you cannot cancel your order.
Yes, we offer COD payment option on all of our products.
We try our best to deliver the right products within time, however, in a few rare cases if you receive a different/wrong product, please drop us an email & our support team will contact you back.
Exchange/Returns
The return/exchange window will be open for 14 days from the date of your purchase. However, always check the exact time frame in the order history to avoid any inconvenience.
No. All of our items are eligible for exchange & return.
It is optional for you to provide us with the exact reason for your return/exchange, but it's helpful to do so for feedback purposes. If there's a defect or quality issue, it's always better to communicate it to the brand.
Yes, you can avail of the refund to your source of payment, if you don’t want to use it as wallet credit points for your next purchase.
Generally, it's recommended to return the item in its original packaging with all tags intact. This helps the brand identify the product and process the exchange or return smoothly.
No, we don’t charge you any fee for exchange/returns. Having said that, you can only return/exchange the products during the given timeline.
Go to your order history, click on the product you want to return/exchange, scroll down to find ‘return/exchange’, and follow the instructions as per the process.
If you receive a damaged or defective item, contact our customer support immediately, providing them with details and photos of the issue. We will guide you on the next steps for a return or exchange.
If you canceled your order before the product was dispatched, you will be credited with the refund amount within 1 business day to your source payment. Your bank might take 5-7 business days to reflect the amount credited to your account.
If you return the order after delivery or reject the item at the time of delivery, we wait for the products to reach us & undergo a quality check, then we will process the refund immediately. Your bank might take 5-7 business days to reflect the amount credited to your account.
Once the product(s) reaches us and passes the QC, refund in the form of store credit will be sent to the registered E-mail and WhatsApp number.
My Account
You can create/log in to your account by clicking on the Register/Login button in the header and verifying your mobile number through an OTP. You can also provide your email address to create your account.
Recheck your OTP if it is entered correctly or your OTP might be expired as it will be valid only 5 minutes after being sent. Click on ‘Resend OTP’ if the OTP has expired. If you still face issues, wait for some time & try again or drop an email explaining the issue to our customer care.
No, you cannot create multiple accounts from the mobile number that has already been used to create the account before. The number gets linked to your account & email under your name once you create a new account, thus you cannot create multiple accounts.
No, trying to log in from a different number will lead to the creation of a new account instead of login to your existing account.
You can place an order without creating a new account on the website, as a guest user. However, it will be convenient for you to hold an account as you will be able to add/save/manage addresses and payment details for your next purchases.
Yes. You will have several benefits from having a Slowave account like availing discounts, exclusive coupons, referral program, managing & save addresses, save payment information, and a smoother checkout process.