Exchange

If you wish to exchange your Slowave purchase, you have a convenient window of 14 days from the date of delivery to do so. Reach out to our customer service team, and we'll assist you with the exchange process. Please ensure that the items are in their original condition, with all tags intact.

Returns

We understand that sometimes returns are necessary. Therefore, we offer a flexible return policy with no questions asked within 14 days from the date of delivery. Please ensure that the items are in their original condition, with all tags intact.

Refund

Once we receive the returned product, we will initiate the refund process. The amount will be credited back to the original bank source account. Please allow a processing time of up to 5 working days for the refund to appear in your account.

Please note that this policy applies to purchases made directly from SLOWAVE. If you have any further enquiries or require assistance, our dedicated customer service team is here to help.